15-Day Money Back Guarantee Return Policy
ZARLEX offers you only the highest quality jewelry and we are proud to deliver you the best from jewelry world! However If you are not completely satisfied with your on-line purchase, you can return or exchange your jewelry item in its original, unused condition (including all original packaging and tags) within 15 days from the date of shipment. You can find complete return instruction, return address, etc. on a back side of packing slip you receive with your order.
To return item(s) to ZARLEX, you will need to:
- Request a Return Authorization Number (RA#) by emailing us. You will be notified by email within 72 hours with your RA#. When approved, you will receive an email with your RA# along with detail shipping and packaging instructions.
- Place all the original packaging in your return package. To receive a refund, you must provide the original packaging and documentation. All the promotional items, free gifts you received with your order must be included in your return package. Write RA# on the receipt and on outside of the package.
- Ship your package. Make sure you ship fully insured item via FedEx; UPS or USPS. Please request a return receipt for confirmation that your shipment has reached its destination. Sorry, we will not be responsible for loss or damage of return shipments. Please DO NOT wright any additional information such as gold, diamonds, jewelry on the outside of the package! Ship responsibly!!!
- Return process proceed at the customer’s expense.
When we receive your return, our Quality Assurance department will review it and verify the authenticity of the product. Please note that we accept items that are free from scratches, blemishes, sizing or alterations, and without signs of wear or tear. Items showing signs of wear or those that have been engraved, altered, resized, or damaged in any way cannot be accepted for return.
Please allow 2-3 weeks after the item(s) has been received for your credit to be processed.